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Waterbouwkundig Laboratorium en Hydrologisch Onderzoek: Antwerpen.  22 pp.","DocTypID":13,"DocType":"Reports","MarineFlag":0,"FreshFlag":0,"BrackishFlag":0,"TerrestrialFlag":0,"Authorstring":"Meersschaut, Y.","OrigTitleTranslFlag":0,"Authorstringtrunc":"Meersschaut, Y.","Englishabstract":null,"AbstractOtherLang":"In dit werk wordt getracht een aanzet te geven voor het invoeren van integrale kwaliteitszorg.In een eerste hoofdstuk wordt beschreven hoe de drang naar kwaliteit de voorbije jaren is gegroeid binnen het Ministerie van de Vlaamse Gemeenschap en wat de invloed daarvan was op het laboratorium, waar reeds enkele stappen zijn gezet in de richting van kwaliteitszorg.In het tweede hoofdstuk wordt uitleg verschaft rond kwaliteitszorg in dienstverlenende organisaties en de relatie die dit heeft met de beruchte ISO-normering. 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